Question 1

How do I order?

Accepted Answer

Browse our pieces and tap 'Order on WhatsApp' on any product. Our concierge will confirm the details, price and delivery. You can also reach us via the contact form or email.

Question 2

Are your pieces really handmade?

Accepted Answer

Yes. Every Adora House piece is hand-knotted, hand-tufted or hand-woven by master artisans. No two pieces are ever identical.

Question 3

Why are prices different for India and international?

Accepted Answer

We manage India (₹) and international ($) prices independently to reflect local production, logistics and duties — they are not currency conversions. Your region's price is shown automatically, and you can switch currency anytime in the header.

Question 4

How long does an order take?

Accepted Answer

Because each piece is crafted to order, production typically takes 4–6 weeks. In-stock pieces ship sooner. We confirm timelines with you directly.

Question 5

Which countries do you serve?

Accepted Answer

Worldwide, with dedicated support for India, the USA, UK, Canada, Australia and Europe. Insured delivery is arranged over WhatsApp.

Question 6

Can I order a custom size or colour?

Accepted Answer

Absolutely — visit our Custom Rugs page to commission a bespoke piece in any size, material and palette.

Question 7

How do I care for my piece?

Accepted Answer

Care varies by material and is listed on each product page. In general we recommend professional cleaning for rugs, gentle dusting for wall hangings, and keeping pieces out of prolonged direct sunlight.